Client Relations & Field Coordinator

Role Overview

Serve as the operational backbone bridging our Burlington Incubation Academy, deployed field teams, and enterprise retail store directors. The Client Relations & Field Coordinator ensures brand compliance, floor operational readiness, and white-glove communication across all campaign installations.

Daily Responsibilities & Floor Execution

• Liaise between corporate retail store managers and Excel Retail Partners field pods to ensure daily staffing compliance and brand adherence.
• Monitor supply levels for point-of-sale displays, demo hardware, and branded promotional collateral across regional retail hubs.
• Compile weekly field performance scorecards, foot-traffic analytics, and compliance audit reports for executive leadership.
• Coordinate scheduling, onboarding logistics, and orientation for new talent graduating from the Burlington Incubation Academy.
• Provide real-time field escalation support to troubleshoot technical or logistical hurdles during live retail campaign hours.

Candidate Qualifications & Character Profile

• Bachelor's degree or 2+ years of relevant experience in account coordination, client success, retail operations, or project logistics.
• Superior organizational abilities with relentless attention to detail and proactive problem-solving.
• Polished interpersonal and written communication skills suitable for communicating with enterprise client executives.
• Proficiency in spreadsheet reporting, CRM tracking, and presentation tools.
• Flexibility to conduct occasional regional hub check-ins across Eastern Massachusetts.